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Sorry if this isn't the right place to post this but....
How does normal users who aren't badgeholders or staff could reset their passwords again ? Or the vast majority of the playerbase are still no able to do it ?
You currently cannot. However, an automated solution is being worked on, which will make it do everyone can do it easily. This is not due to be completed for some time, though.
In the future, this sort of question is better for the Simple questions thread.
Have a nice day!