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Basically this is meant as an extension to the GXE/COIL article idea (since Antar's article covers most of that) which introduces the rating systems used by PS! with a look at the old Glicko system and why we switched over to Elo.
Why is a rating system necessary?
Estimation of player skill...
Approved (to some extent) by (a rather small subset of) PS upper staff
General outline below, I'll write up a draft of the intro later this week or something.
Why was the help room made
Main rationale: making help more accessible to users
Existing problems with getting help as a user
(not...